Strategic Business Partnering Today for the Present and the Future

EQ - the Emotional Quotient

EI Wordle Graphic Emotional Intelligence (EQ)
We hear two words bantered around about how important emotional intelligence is in the workplace. What is Emotional Intelligence? Then to help confuse matters, it is common to see Emotional Intelligence followed by an (EQ) in parenthesis. Now I am getting really confused. Emotional Intelligence, EQ, EI and other combinations like EQ-i are popping up like wild weeds after a summer shower. What does it all mean?EQ stands for Emotional Quotient. This acronym EQ was one of the early attempts to identify emotional intelligence. Then along the way the acronym EQ-i appeared on the scene. This was an attempt to roll emotional quotient together with emotional intelligence. Today the phraseology has morphed into Emotional Intelligence (EQ) which appears to be the standard descriptor for the present.

Now, that the naming convention is taken care of, what does Emotional Intelligence (EQ) mean in the work place? Simply, it is how well do we know and manage our emotions in the workplace. The workplace is about relationships. The better we can manage the relationship, the more likely it is that we will be successful in the workplace.

The workplace relationship begins with our self, the individual. How well do we know our emotions? Once we recognize and know our emotions how well do we manage the emotion? The logical progression from this point is how well do we recognize emotions in others? Once we have learned to recognize the other’s emotions what do we do to create a win-win for both of us?
In the following weeks I will discuss each of the four skills in more detail. In the meantime I will leave you with two thoughts. Think about that person who knows where your hot buttons are and they push them. What is your response when this happen? The good thing to know is our brain can learn new responses. The great thing about the brain is its neuroplasticity which means the brain can learn new ways to replace the old responses which allows us to change the outcome.

Training will be held in Anchorage in April 2013.